Privacy Policy
Last updated: February 2026
1. Introduction
ICF Experts ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website icfexperts.ca and icfexperts.com (the "Sites") or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request quotes
- Register for our dealer portal
- Subscribe to our newsletter
- Book training sessions
- Contact us via email or phone
This information may include:
- Name and contact information (email, phone, address)
- Company name and business information
- Project details and requirements
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our Sites, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Process quotes and orders
- Send you information about our products and services
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (e.g., email services, payment processors)
- Business partners when necessary to fulfill your requests
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent where applicable
7. Cookies
Our Sites may use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our Sites.
8. Third-Party Links
Our Sites may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
9. Children's Privacy
Our Sites are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
ICF Experts
1738 Joe Oliver Road
Cobourg, ON K9A 4J8, Canada
Email: sales@icfexperts.ca
Phone: 905-396-4230